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XtraBlatt Issue 02-2021

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  • Krone
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INTERVIEW SMART SUPPORT “THE CUSTOMER HAS THE KEY.” Digital applications for agricultural equipment offer many benefits – also for service engineers. XtraBLatt reports what the Krone “Smart Support” has on offer “Smart” is a buzzword in the digital age and is mostly used in the sense of “simple, easy, better, intelligent” – smart home, smart solutions, smart communications. Welcome to the future. Digitalisation has also moved into farm equipment and farming where service engineers use telemetry and remote diagnostics as these offer a great potential for saving costs. For this purpose, Krone is constantly expanding its range of digital products which are grouped under the “mykrone. green” platform. One of the latest innovations to be presented at Agritechnica 2022 is “Smart Support”, i. e. a “better support”. XtraBlatt talked to Sebastian Tillmann, the product manager of Smart Support at Technical Customer Service, and Henrik Bauhaus who is in charge of Smart Support within in the mykrone. green team. XtraBlatt: What is the objective of Smart Support? Henrik Bauhaus: Smart Support is a digital application for our service partners and industrial end customers. It provides access to service-related machine data via an internet platform. This helps our service partners to get comprehensive and rapid support. Smart Support is embedded in the Krone portal “”, to which our customers, Krone service partners and the aftersales engineers of the agricultural machinery factory have access. With Smart Support, it will be possible to retrieve service-related data from the machines, such as current error messages, the error history and the physical location of the machine. In addition, the CCI 800 or CCI 1200 terminal screens or the readings on the screen can be viewed in real time, which of course is an enormous help in troubleshooting. XtraBlatt: Does that mean that everybody – the customer, the engineer and the manufacturer – sees the same data? 50 51