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vor 7 Jahren

XtraBlatt issue 01-2016

  • Text
  • Krone
  • Machinery
  • Forage
  • Straw
  • Farmers
  • Agricultural
  • Menschen
  • Dairy
  • Maize
  • Contractor

MENSCHEN INSIGHT Krone

MENSCHEN INSIGHT Krone spare parts logistics OVERNIGHT EXP Spare parts ordered late afternoon and delivered direct to customers next morning. XtraBlatt accompanies an overnight express delivery for you. Every farmer and agricultural contractor knows the problem: Despite careful maintenance and pre-season preparation, machinery downtime during harvest operations cannot be completely avoided. If parts are defective, replacements must be found as rapidly as possible. Sometimes, every hour counts. Krone is exceptionally well prepared for such emergencies. In Germany alone, more than 250 sales and service partners ensure through inventory stocks that replacement and wear parts are very rapidly available. Additionally, dealerships are backed-up by seven Krone regional stores, as well as three factory service centres. And when all else fails, urgently required replacement parts can be rushed by courier through the night from the main store in Spelle, Germany. But what logistics are necessary to ensure customers receive their order within just a few hours? Kristen Dierkes (Krone Marketing) and Elisa Gödde (Krone T-Vision) accompanied an overnight delivery of over 500 km from Emsland to Mecklenburg-Vorpommern in northeastern Germany. 22

RESS DELIVERY 4.28 pm: An order for a coupler required for the BiG Pack 1290 HDP HS is sent by dealership MAREP to the main Krone parts storage. More precisely: the order comes from the dealership branch in Teterow to the appropriate regional store in Dambeck. The required part is there in store. In the unlikely case of this not being so, the delivery would come – from time of ordering to handing over of repaired machine to the end customer – overnight, punctually delivered from the firm central parts store. In very urgent cases, special express deliveries are possible so that the machinery in question can be working again in just a few hours – as rapidly as possible. In short: there’s not a minute lost. To highlight the efficiency of the system, we set out to accompany the delivery from Spelle. In this case, time pressure did not really require a day express delivery. In fact, the overnight express service was sufficient – the customer wanted to be back baling the next morning. 4.32 pm: Main store employee Daniel Deventer activates the order per mouse click at his computer. Krone works with a computer-based dynamic storage system. Immediately after activation, the order appears on the scanner of the store employee. In very rapid succession, the part is “picked”, i.e. taken out of its place in the shelving, documented per scan and sent to the packing station where it’s made ready for transport. In total, around 5,000 parts are sent off daily in this way. That’s more than 8,000 t material! 6.33 pm: The NSE transporter arrives at door 2 of the Krone spare part centre in Spelle. Driver Manuel Osuna loads all the deliveries and takes our package for the further journey to Osnabruck. This is the start of the journey and we also climb into the transporter. 7.14 pm: We arrive in Osnabruck at the branch office of Hellmann Worldwide Logistics, one of seven NSE associates. Here all shipments get sorted according to country, or for delivery to addresses inside Germany. Everything gives the impression of good organization, although one notices: There’s not a minute wasted – speed 4.44 pm: The coupler is ready for the off. Now the service Night Star Express (NSE) can collect the article. On this day, a total of 590 deliveries, around 1,400 packed parts altogether, are sent via NSE from the main store in Spelle. The value of this service is that an order placed in late afternoon can be guaranteed delivered anywhere in Germany the next morning – with the emphasis on “guaranteed”. There are very few services able to do this because in order to succeed, a cleverly designed logistics system is required, as we would soon find out. Daniel Deventer (Krone parts transaction monitor) activates the order for picking and packing. Now the race begins – rapidly the ordered spare part is “picked”, booked per scan and given a label. 23